How A Poor Culture Can Kill Innovation


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    Continuous Innovation

    1:52

    We at coMakeIT help our customers drive continuous innovation through software development. We are driven by our passion for innovation and a product mindset. Our core strength is expertise in terms of how to structure, execute, and deliver world class, innovative IP through high performance teams backed up by robust, repeatable, and agile processes.

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    What Would Happen If Marketing Was Eliminated At Your Company

    2:03

    BLAKE'S TAKE
    Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe!

    WHO IS BLAKE?
    Blake Morgan is a customer experience futurist and the author of “More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is an advisor, speaker and Forbes contributor on customer experience. She was recognized by ICMI as a top 50 thought leader for 2016.

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    propeller SDG 9: Industry, innovation, infrastructure

    4:03

    The results of the group at propeller 2016 looking at SDG 9 from a mindfulness perspective.

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    How to build an Innovation Culture in the DNA of the Start-up?

    2:42

    How to build an innovation culture in the DNA of the start-up? Building it Right From Day One. Author: Jag Randhawa, Technology Executive, Author of THE BRIGHT IDEA BOX. Download from SlideShare

    Transcript
    1. Building it Right From Day One
    2. Start-up is Like Rafting
    3. You Need Everyone Firing on All Cylinders
    4. Every Turn Presents New Challenges
    5. Everyone Must Have Solution Mindset
    6. - One Lucky Idea - Market Timing - Infusion of Capital Outsider’s Perspective on Start-up Success
    7. Reality… Execution of Thousands of Little Ideas
    8. Every Idea Pushes the Product inch Closer to Success
    9. Successful Products are Collection of Ideas which When Executed Together Create Compelling Value for Customers
    10. Company Culture You’ll get one – whether you want it or not
    11. Didn’t Like the Culture I Got the First Time I was Determined to Do it Right Next Time Result = $1.2Billon Tony Hseih
    12. Every New Hire Influence’s Culture 10th Employee = 10% of Workforce
    13. Hire for the Right Mindset
    14. Build a Culture of Idea Hunters
    15. Infuse Innovation in the DNA From the Beginning
    16. Approaches to Internal Innovation
    17. Hackathons Best When the Problems and Outcomes are Known
    18. Dabble Time Best When Employees are Entrepreneurial and You can Afford Experimentation Time
    19. Kaizen Best When Every Enhancement Matters and Tight on Resources (a.k.a. Start-Up) (Continuous Improvement)
    20. No Idea is too Small Everything can be Improved Innovation is Everyone’s Job Relentless Focus on Value Creation Kaizen (Continuous Improvement)
    21. Employees are the Best Source of Ideas
    22. Your Next Billion $$$ Feature You Never Know Which Employee Idea…
    23. “Let the Thousand Flowers Bloom” – Eric Schmidt (Google)
    24. Teach Employees to Spot, Nurture, and Develop Ideas
    25. Employees Often Have Ideas, but Don’t Know How to Channel Them
    26. A Well Designed Innovation Program Encourages More Ideas Ideas are Contagious
    27. M.A.S.T.E.R. Innovation Program
    28. 6-Step M.A.S.T.E.R. Innovation Program 1. Mobilize Toward a Mission 2. Amass Ideas in a Central Repository 3. Support and Educate Employees 4. Triage Ideas for Validity 5. Execute Valid Ideas 6. Recognize Employees for their Contributions
    29. Step 1 – Mobilize Toward a Mission • What is the Mission & Vision of the Program? • What Kind of Ideas You Are Looking for? • Which Business Aspects/Challenges to Focus? • How to Evaluate an Idea? • Who can Participate?
    30. Step 2 – Amass Ideas Easily Accessible System to Capture Ideas
    31. Step 3 – Support Employees Time to Experiment Seed Capital to Test Ideas Ongoing Encouragement
    32. Sep 4 – Triage and Refine Ideas •Idea Screening Team Validate and Refine •Executive TeamPrioritize •Implementation TeamImplement Build Teams to Triage Ideas and Encourage Participation
    33. Step 5 – Execute Ideas Develop Plans and Allocate Resources to Implement Ideas
    34. Step 6 – Recognize Employees Props Wall of Fame Gamification Mix of intrinsic and extrinsic rewards… Emphasize intrinsic rewards
    35. MASTER Bottom-up Innovation Program Methodology for Bringing Out the Innovator in Employees
    36. Engaged Employees Happier Customers Superior Products Operational Efficiencies Top Talent Magnet Results Bottom Line Profits
    37. Powered by Employee Ideas…
    38. A Step-by-Step Guide for Creating Bottom-up Innovation Program Read The Bright Idea Box to Learn More…

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    Tags: start up innovative, innovative small business ideas, start up culture, innovation start up, innovation startup business, lean startup innovation, startup and innovation, lean startup continuous innovation, startup innovation lab, startup social innovation, ...

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    Noble Culture - Identity and Innovation

    3:05

    Culture building workshops continue...this one focused on individual identity and institutional innovation. Photographer, John David Pittman (JDP) took professional headshots of all eStem employees, which included staff, faculty, and administrators. We believe everything starts with the individual, and identity building is in direct relation to building a healthy culture that cultivates innovation. As JDP says, Having a headshot is step one to developing your own identity...it's the first line of your story.

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    Innovation 2050 - Visions of Future Infrastructure

    4:36

    Digital technology offers the chance to reshape the construction industry, helping it to step up and address some of the challenges it faces and turning them instead into opportunities. We must respond and embrace the transformation that new technology can provide so we can deliver the infrastructure of the future.

    To find out more about our recommendations for building the future of our industry, read our Innovation 2050 paper in full at:

    #expertengineers

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    Blake Morgan Defines - What Is Customer Experience?

    2:40

    BLAKE'S TAKE
    Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe!

    WHO IS BLAKE?
    Blake Morgan is a customer experience futurist and the author of “More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is an advisor, speaker and Forbes contributor on customer experience. She was recognized by ICMI as a top 50 thought leader for 2016.

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    Workplace Innovation: The Fifth Element

    9:39

    What makes some workplaces truly innovative? Decades of research suggest that there are four main levels of engaging employees in improvement and innovation. But it's only when you bring them all together that they generate a real buzz . . .

    This video was made by UK WON on behalf of euwin - the European Workplace Innovation Network. Learn more at

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    Culture enables innovation

    4:16

    CULTURE ENABLES INNOVATION

    Your culture must be supportive of taking risks, trying new things and as a result of innovating. Your culture enables or sabotages innovation and it does it more effectively than your Chief Innovation Officer ever will. It impacts the outcomes with greater force than any amount of money you can pour into a project or a team.

    With that in mind, focus on attracting and retaining the best people you can afford and spend your time on building the right culture, and your culture will positively impact everything else. Your organizational, corporate culture shouldn't be driven by and focused on quarterly earnings and bonuses alone if it wants to thrive and more importantly be around in a decade or two. Fix your culture, before it puts you out of business.


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    Fostering A Culture Of Innovation

    2:25

    Featuring: Mike Masnick, TechDirt



    Any mention of products or services by video personalities does not
    imply any partnership or other commercial relationship between United
    Parcel Service, Inc. (UPS) and the mentioned product manufacturers
    or service providers nor should it imply the endorsement, approval or
    recommendation of the products or services of UPS by those parties.

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    Effective ways in Managing Change of Organization Culture

    4:36

    Video Source from :
    “How to train Employees”

    “Culture is Key”

    “Leadership, Strategy and Management”


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    relaxdaily - n°025

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    WMS Gaming: A Culture of Innovation

    2:35

    more at and

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    6 Ways We Kill Innovation

    6:06

    Vanderbilt Professor of Management and Innovation David Owens details 6 ways innovative ideas die.

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    Softtek Infrastructure Innovation

    1:59

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    Ideas

    6:24

    What happens to creative ideas that are abandoned? Do they lie dormant and alone, or are they as rich and alive as the ideas that get to see in the finished products?

    With John Kiernan, John Jacobson and Gus Alcazar

    Music by Christopher Davis
    christopherdavis.org.uk

    Director's commentary


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    Blake Morgan - Keynote Speaker - Customer Experience - Speaking Reel

    11:43

    Blake Morgan is a Customer Experience Futurist. Her first book is “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” Blake is adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and the American Marketing Association. She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. Email her at Blake@flight-digital.com or call 347 907 0968

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    The Kaminario Culture: Innovation. Diversity. Passion.

    2:02

    What makes Kaminario a cool, innovative company? It’s the people of course! Get a glimpse into our culture, people and technology. See how we work. Feel our passion for innovation and life.

    Love what you see? Come innovate with us.

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    Ceratec - A client oriented company with a culture of innovation

    2:50

    We are launching our first video promoting Ceratec’s culture. This video will allow us to show who we are and what direction Ceratec is taking for its future. Thanks to our employees for their amazing contribution! Please share!!!!

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    What Is Customer Experience?

    3:29

    Sometimes a company will start a group within the company - I think this doesn't make any sense. Customer experience is everyone's job, so the company should be communicating this message. I believe customer experience is a philosophy. It's an approach to running a business. It's an attitude. For example if you went up to everyone in a company and when asking them what their job was they replied, I'm here building the customer experience. Can you imagine that?

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    BLAKE'S TAKE
    Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe!

    WHO IS BLAKE?
    Blake Morgan is a customer experience adviser that has worked with Intel, Verizon Wireless, Verizon, Newmark Knight Frank Retail, One Medical, Misfit Wearables (Shine), Pega Systems, Clarabridge, Zendesk, Sparkcentral, Sukhis Indian Food, Curry Up Now and more. She was recognized by ICMI as a top 50 thought leader for 2015.

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    8 Theories of Culture change

    2:46

    Introduces theories of culture change such as unilineal evolution, materialism (cultural ecology or environmental determinism), functionalism (both biological and social), idealism, diffusion (particularism) and the inclusivist theory.-- Created using PowToon -- Free sign up at -- Create animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.

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    How Walmart Fosters a Culture of Collaboration Through Open Source Innovation

    1:07

    At Walmart Technology, open-source software provides the opportunity to accelerate time to market, attract talented professionals and ultimately enable a cost-saving experience for customers. At @WalmartLabs, a division of Walmart Technology that powers the company’s e-commerce platform, open source delivers the benefit of collaboration, providing a way to share code for Walmart.com.

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    The Explainer: Disruptive Innovation

    2:08

    Clay Christensen's landmark theory -- in under two minutes.

    For more videos, go to

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    Building a Culture of Innovation

    2:36

    Why is it that detailed requirements cost twice as much, yet deliver half the value? The initial attempt to ensure software is of actual value to business has alway been to document absolutely everything. Over a period of three, six, or sometimes even twelve months, documentation is being produced and all the while generating negative value for a business. The exact opposite of what a company is hoping to achieve. We believe there is a better way to product development.

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    Food & Beverage Innovation Insights: Leading for a Culture of Innovation

    2:02

    Many business cultures are anti-innovation because they are built for stability, certainty, and predictability. Leaders from the Rise Group give their tips for creating a culture where ambiguity and innovation are supported and accepted.

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    Mohan Sawhney on Creating an Innovation Culture

    2:39

    Talks about how business leaders can create a conducive environment for innovation

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    Poor Examples Organizational Culture

    7:08

    Examples of Poor Organizational Culture

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    The Innovative Culture of 3M

    3:03

    3M is a global innovation company driven by a unique culture that celebrates creativity and shares opportunity. With thousands of products, people, and combinations of technologies, 3M innovation touches everyone around the world every day with one purpose in mind: to make progress possible.

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    Creating a Culture of Innovation in the Workplace

    5:58

    Employee Research expert Matt Roddan, Head of Employee Research at ORC International, shares insights of having an innovative culture in the workplace and provides an overview of ORC International's unique approach to measure companies' internal culture of innovation and its relationship with employee engagement.

    (0:05) Defining innovative culture and why innovation is important
    (0:59) The links between innovation and employee engagement
    (2:24) Measuring innovative culture within your organization
    (3:04) The global picture of innovation
    (4:23) Applications of creative engagement

    What is innovation? Most people think about innovation in terms of creative types coming up with groundbreaking new products, but innovation is actually far simpler than that. For example, doing things more efficiently to produce better results is an example of innovation.

    ORC has developed a unique approach to measure companies' internal culture of innovation that highlights the relationship between employee engagement and innovation. Companies that combines an engaged workforce and an environment that stimulates innovation achieves creative innovation, and our model helps determine where your company is.

    For more information on how ORC International can help with your employee innovation, please email answers@orcinternational.com or visit

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    The Difference Between Customer Service and Customer Experience

    2:27

    Today we address the difference between customer service and customer experience. Customer service is the bare bones transactional happening between the business and the customer. The business offers customer service because they have to, not necessarily because it’s something they want to invest in. It’s forced. It’s a department and often a bare bones offering. Customer experience is “we’re here because we want to be here.” Customer experience considers everything the customer goes through—to be frank it’s everything the customer touches, tastes, smells, hears, sees throughout the experience with the brand. What are they going to feel, think, It’s being almost obsessive about the experience the customer has with the brand—the attitude of “I want to be here,” rather than “I have to be here.” It’s what makes frontline agents really good and impactful. Have you ever gone into a store and the person working at the store wasn’t attentive. They were on their phone and gave off the impression that they couldn’t care less. It’s likely you didn’t spend much at that store. No one wants to spend time in customer service, but an experience on the other hand is something customers seek.

    Customer service is transactional. The attitude of customer service is often “I have to be here.” A well thought out customer experience is thoughtful. It’s the attitude of “I want to be here.”

    ___
    BLAKE'S TAKE
    Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe!

    WHO IS BLAKE?
    Blake Morgan is a customer experience adviser that has worked with Intel, Verizon Wireless, Verizon, Newmark Knight Frank Retail, One Medical, Misfit Wearables (Shine), Pega Systems, Clarabridge, Zendesk, Sparkcentral, Sukhis Indian Food, Curry Up Now and more. She was recognized by ICMI as a top 50 thought leader for 2015.

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    blakemichellemorgan.com

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    Culture innovation

    3:29

    what culture?

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    The Case For A Chief Omnichannel Officer

    2:58

    BLAKE'S TAKE
    Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe!

    WHO IS BLAKE?
    Blake Morgan is a customer experience futurist and the author of “More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is an advisor, speaker, Forbes and Harvard Business Review contributor on customer experience. She was recognized by ICMI as a top 50 thought leader for 2016.

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    Culture of Innovation: How to Transform Your Employees into Innovators

    5:30

    Clips from my keynote at Global Insurance Symposium in Des Moines, Iowa.

    What is innovation and how to create a culture of innovation through a simple 6-step MASTER Innovation program?

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    New concepts of innovative offices

    1:26

    New trends and concepts for innovative offices at Orgatec 2014, one of the world's most important bi-annual trade fairs for modern lifestyles in office and contract furnishing.

    Comments by Eva Hoernisch, European Design Markets Manager and Renee Hytry Derrington, Vice President of Design at Formica Group

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    Customer Satisfaction: The Formula For Success

    5:39

    Presented by Andrew Brown
    small-business-guru.com

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    Customer Experience Starts With Bold Leadership

    3:06

    Although everyone in a company plays a role in the customer experience, the most important person is the person at the top of the organization who sets the stage for everyone else: the CEO.

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    Four Steps for Creating a Culture of Customer Service Excellence.mp4

    5:14

    Customer Service speaker and consultant Dennis Snow presents four steps for creating a culture of customer service excellence.

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    5 Keys To Change Your Company Culture From The Inside Out

    8:40

    How to bring that entrepreneur spirit to your work even if you don’t own the business? Here’s a hip-hop inspired guide to impacting your company’s culture and being a change-making intrapreneur.

    C'mon over to where the main discussion happens after the episode!

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    Thanks for watching!

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    There Are 3 Types Of Corporate Innovation. 2 Minutes to See Why

    4:09

    Startup expert Steve Blank discusses Corporate Innovation with Professor Sheena Iyengar, faculty director of the Columbia Business School Entrepreneurship program, at the Columbia Startup Lab Jan. 13, 2015.

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    How To Create A Culture Where Innovation Thrives - Overview - Amantha Imber

    3:32

    In this video Amantha Imber discusses the topic of How To Create A Culture Where Innovation Thrives.

    Why does building your influence in the workplace give you a competitive advantage?

    Dr Amantha Imber busts the myths around how to create a culture where innovation thrives, and instead, focused on what has been scientifically proven to work. This video is a must-watch for those trying to create a culture of innovation. It is filled with practical tips that are all evidence based on what leaders can do to drive innovation at work.

    In the full Video Seminar, Amantha Imber explores 4 questions:

    1.What roles do leaders play in creating a culture where innovation thrives?
    2.What can managers start doing now to drive an innovation culture?
    3.Companies in Australia tend to be risk averse - is that a problem for innovation?
    4.Will rewarding people for ideas help create a great culture?

    This video is an extract from the full IIDM Video Seminar - 'How To Create A Culture Where Innovation Thrives' presented by Amantha Imber.
    The full Video Seminar is available from:

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    What Is A Chatbot And Why Its Important For Customer Experience

    4:00

    BLAKE'S TAKE
    Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe!

    WHO IS BLAKE?
    Blake Morgan is the author of “More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is an advisor, speaker and Forbes contributor on customer experience. She was recognized by ICMI as a top 50 thought leader for 2016.

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    blakemichellemorgan.com

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    5 Simple Products and Innovation to Organize Your Things Part 1

    9:30

    Here are simple yet very useful new products and innovative tools to organize your things.

    1. Modo
    2. Treadstax -
    3. Smartjar - | UK Link ►
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    Learn how to make money on Youtube without creating any of your own videos!
    Imagine earning $10,000 a month with just a few minutes of work each week with zero filming and no technical knowledge. More info on the link ►

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    ► 5 Simple Products and Innovation to Organize Your Things Part 2 -

    ► 5 Advanced Shoelaces ►
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    Customer Experience Metrics Will Improve Your Companys Performance

    3:59

    There are lots of ways to measure employee performance, and at many companies it comes down to how much money the employee saves or makes for the company. But changing the mindset and the performance metrics within an organization can have a huge effect on improving customer experience and your company’s performance.

    In marketing and sales, performance is typically measured on how much money each employee or team made for the company, and customer service is normally measured by how much money an employee has saved by cutting costs. These goals are typically linked back to the overall goals and focus of the company. The board of directors is focused on shareholder value, stock price, and financial performance, while the CEO and other C-level executives want to please the board and focus on financial improvements and sales. However, if a company is focused solely on financial metrics, it becomes very clear to the customers as the customer experience slips. Focusing solely on profits hurts the employee experience and the stock price because customers will flee if they feel they aren’t important to the company. If you’re only measuring your company’s and employees’ performance on how much money is made or saved, customer experience gets left behind. You are what you measure, which means measuring customer experience needs to be a focus on the company if you want happy customers to stick around.

    Switching the focus and metrics from solely finances to a focus on the customer can lead to a near-instant improvements in company culture and the quality of the products and services. That’s because everyone will realize that their job has an impact on the customer experience even if they aren’t interacting directly with the customer. Consider the example of a bakery: it’s not just the person at the cash register selling the cake that impacts customer experience. There are also factors from people like the person who bought the ingredients, made the cake, chose the packaging, manufactured the kitchen equipment, and more. All of these little things contribute to how a customer views and interacts with your company. If the focus is on financial metrics, many of these pieces could get left behind or forgotten, which would hurt the total experience.

    While it’s important to measure financial progress, performance metrics should also be tied to customer experience. Without a customer focus, companies won’t forget why they went into business in the first place—to serve the customers.

    ------------------------------------

    BLAKE'S TAKE
    Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe!

    WHO IS BLAKE?
    Blake Morgan is a customer experience futurist and the author of “More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is an advisor, speaker, Forbes and Harvard Business Review contributor on customer experience. She was recognized by ICMI as a top 50 thought leader for 2016.

    Book:


    Facebook:


    Twitter:


    Website:
    blakemichellemorgan.com

    YouTube Channel:


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    Customer Focus

    4:25

    What do we mean by customer focus, and how can we deliver better experiences for our customers?

    This video was developed by 3rdView Consulting, in collaboration with National Disability Services, for the NDIS Sector Readiness and Workforce Capacity Initiative.

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    Year in Infrastructure 2016: Celebrate Infrastructure Innovations

    1:07

    See presentations that inspire, including what’s next in Bentley software, thought-provoking guest keynotes, and this year’s industry advancements. Hear from the best and brightest speakers and discover the award-winning infrastructure projects that are advancing infrastructure in design, engineering, construction, and operations around the world.

    Make plans to join us November 1-3 in London:

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    VICTORIA iAwards Infrastructure & Platforms Innovation of the Year Winner

    44

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    Organizational Culture Change Strategy - 5 Pillars - Arthur Carmazzi

    7:52

    In this video and the additional information on the organizational culture change blog, Arthur Carmazzi goes through the 5 Pillars transformation used in the proven corporate culture change programs done by DCI. The change process however does NOT take years! In fact the faster it is implemented the better the results and using this strategy, Organizational Culture can have sustainable change in less than 3 months.

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    Blake Morgan - More Is More Book Trailer

    2:27

    The phrase less is more may be true about many things, but it's not true when it comes to customer experience. Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before.

    More Is More comes out May 9th and can be purchased here:

    WHO IS BLAKE?
    Blake Morgan is a customer experience futurist and the author of “More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is an advisor, speaker and Forbes contributor on customer experience. She was recognized by ICMI as a top 50 thought leader for 2016.

    Facebook:


    Twitter:


    Website:
    blakemichellemorgan.com

    YouTube Channel:


    Newsletter:

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    What We Can Learn About Risk Taking From Serena Williams

    2:58

    BLAKE'S TAKE
    Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe!

    WHO IS BLAKE?
    Blake Morgan is a customer experience futurist and the author of “More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She is an advisor, speaker, Forbes and Harvard Business Review contributor on customer experience. She was recognized by ICMI as a top 50 thought leader for 2016.

    Book:


    Facebook:


    Twitter:


    Website:
    blakemichellemorgan.com

    YouTube Channel:


    Newsletter:

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    Stakeholders in Innovation - Kirsten Martin

    1:46

    Kirsten Martin is Assistant Professor at the Catholic University of America (CUA), and teaches business ethics, strategy, and leadership. In conjunction to her work at CUA, Dr. Martin is a Business Roundtable Institute for Corporate Ethics fellow conducting research and writing cases on innovation, privacy, and trust. Dr. Martin has published in the Journal of Business Ethics and Business and Professional Ethics Journal, has chapters in several ethics academic texts, co-authored a business ethics textbook, and recently received a grant from the National Science Foundation for her work on privacy. Her work has been reprinted overseas and has been featured in the Financial Times. Dr. Martin's research interests include business ethics, privacy, and stakeholder theory.

    She received her Ph.D. and MBA from the Darden Business School at the University of Virginia and her B.S. Engineering from the University of Michigan. Dr. Martin previously taught business ethics at the University of Virginia's College of Engineering. Previous to her post graduate work at Darden, Dr. Martin spent several years at Sprint where she developed business proposals for Internet products and services. Previous to her MBA, Dr. Martin was a systems consultant for Andersen Consulting (currently Accenture).

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    How to Finish Your Business Plan In 1 Day

    22:20

    - Watch this free presentation to get my simple business plan short-cut

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